# Journal of service management

**Type:** Journals  
**Canonical URL:** https://scholariq.org/journals/journal-of-service-management/

## Facts

| Field | Value |
| --- | --- |
| Open Access | false |
| ISSN-L | 1757-5818 |
| ISSNs | 1757-5818,1757-5826 |
| OpenAlex ID | https://openalex.org/S107183665 |
| Publisher | Emerald Publishing Limited |

## Journal papers

- [Brave new world: service robots in the frontline](https://scholariq.org/papers/brave-new-world-service-robots-in-the-frontline/)
- [Managing brands and customer engagement in online brand communities](https://scholariq.org/papers/managing-brands-and-customer-engagement-in-online-brand-communities/)
- [Prosumers in times of crisis: definition, archetypes and implications](https://scholariq.org/papers/prosumers-in-times-of-crisis-definition-archetypes-and-implications/)
- [Vulnerability on the frontline: systematic review and meta-analysis of frontline employee vulnerability](https://scholariq.org/papers/vulnerability-on-the-frontline-systematic-review-and-meta-analysis-of-frontline/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.