# A DEMATEL method in identifying key success factors of hospital service quality

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/a-dematel-method-in-identifying-key-success-factors-of-hospital-service-quality/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Jiunn-I Shieh,Hsin‐Hung Wu,Kuan-Kai Huang |
| Citations | 688 |
| DOI | 10.1016/j.knosys.2010.01.013 |
| Fields | Business, Management and Accounting,Decision Sciences,Health Professions |
| Open Access | false |
| OA Status | closed |
| OpenAlex ID | https://openalex.org/W1965574250 |
| Type | article |
| Year | 2010 |

## Paper authors

- [Hsin‐Hung Wu](https://scholariq.org/researchers/hsin-hung-wu/)

## Paper primary topic

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)

## Paper topics

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Patient Satisfaction in Healthcare](https://scholariq.org/topics/patient-satisfaction-in-healthcare/)
- [Multi-Criteria Decision Making](https://scholariq.org/topics/multi-criteria-decision-making/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.