# A model of consumer web navigational behavior: conceptual development and application

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/a-model-of-consumer-web-navigational-behavior-conceptual-development-and/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Marie‐Odile Richard,Ramdas Chandra |
| Citations | 190 |
| DOI | 10.1016/j.jbusres.2004.04.001 |
| Fields | Business, Management and Accounting,Decision Sciences,Social Sciences |
| Open Access | false |
| OA Status | closed |
| OpenAlex ID | https://openalex.org/W1985201491 |
| Type | article |
| Year | 2004 |

## Paper authors

- [Marie‐Odile Richard](https://scholariq.org/researchers/marie-odile-richard/)

## Paper primary topic

- [Digital Marketing and Social Media](https://scholariq.org/topics/digital-marketing-and-social-media/)

## Paper topics

- [Digital Marketing and Social Media](https://scholariq.org/topics/digital-marketing-and-social-media/)
- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Technology Adoption and User Behaviour](https://scholariq.org/topics/technology-adoption-and-user-behaviour/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.