# A review of natural language processing in contact centre automation

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/a-review-of-natural-language-processing-in-contact-centre-automation/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Shariq Shah,Hossein Ghomeshi,Edlira Vakaj,Emmett Cooper,Shereen Fouad |
| Citations | 31 |
| DOI | 10.1007/s10044-023-01182-8 |
| Fields | Business, Management and Accounting,Computer Science,Decision Sciences |
| Open Access | true |
| OA Status | hybrid |
| OA URL | https://link.springer.com/content/pdf/10.1007/s10044-023-01182-8.pdf |
| OpenAlex ID | https://openalex.org/W4382727900 |
| Type | article |
| Year | 2023 |

## Paper authors

- [Shereen Fouad](https://scholariq.org/researchers/shereen-fouad/)

## Paper primary topic

- [AI in Service Interactions](https://scholariq.org/topics/ai-in-service-interactions/)

## Paper topics

- [AI in Service Interactions](https://scholariq.org/topics/ai-in-service-interactions/)
- [Personal Information Management and User Behavior](https://scholariq.org/topics/personal-information-management-and-user-behavior/)
- [Consumer Retail Behavior Studies](https://scholariq.org/topics/consumer-retail-behavior-studies/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.