# A study of customer satisfaction, customer loyalty and quality attributes in Taiwans medical service industry

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/a-study-of-customer-satisfaction-customer-loyalty-and-quality-attributes-in/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Hsiu‐Yuan Hu,Ching‐Chan Cheng,Shao-I Chiu,Fu‐Yuan Hong |
| Citations | 49 |
| DOI | 10.5897/ajbm10.951 |
| Fields | Business, Management and Accounting,Health Professions |
| Open Access | true |
| OA Status | green |
| OA URL | https://academicjournals.org/journal/AJBM/article-abstract/59F407015765 |
| OpenAlex ID | https://openalex.org/W2126596753 |
| Type | article |
| Year | 2011 |

## Paper authors

- [Fu‐Yuan Hong](https://scholariq.org/researchers/fu-yuan-hong/)

## Paper primary topic

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)

## Paper topics

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Patient Satisfaction in Healthcare](https://scholariq.org/topics/patient-satisfaction-in-healthcare/)
- [Consumer Retail Behavior Studies](https://scholariq.org/topics/consumer-retail-behavior-studies/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.