# Assessing service quality and customer behavioral responses in hospital outpatient services

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/assessing-service-quality-and-customer-behavioral-responses-in-hospital/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Apostolos Giovanis,George Pierrakos,Ioannis Rizomyliotis,Spyridon Binioris |
| Citations | 37 |
| DOI | 10.1108/ijqss-03-2017-0023 |
| Fields | Business, Management and Accounting,Health Professions |
| Open Access | true |
| OA Status | green |
| OA URL | https://cris.brighton.ac.uk/ws/files/503498/PDF_Proof%20(5).PDF |
| OpenAlex ID | https://openalex.org/W2805720035 |
| Type | article |
| Year | 2018 |

## Paper authors

- [George Pierrakos](https://scholariq.org/researchers/george-pierrakos/)

## Paper primary topic

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)

## Paper topics

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Patient Satisfaction in Healthcare](https://scholariq.org/topics/patient-satisfaction-in-healthcare/)
- [Organizational Leadership and Management Strategies](https://scholariq.org/topics/organizational-leadership-and-management-strategies/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.