# Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/avoiding-excessive-ai-service-agent-anthropomorphism-examining-its-role-in/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Rory Mulcahy,Aimee Riedel,Byron Keating,Amanda Beatson,Kate Letheren |
| Citations | 42 |
| DOI | 10.1108/jstp-04-2023-0118 |
| Fields | Computer Science,Psychology,Social Sciences |
| Open Access | false |
| OA Status | closed |
| OpenAlex ID | https://openalex.org/W4389071498 |
| Type | article |
| Year | 2023 |

## Paper authors

- [Aimee Riedel](https://scholariq.org/researchers/aimee-riedel/)

## Paper primary topic

- [AI in Service Interactions](https://scholariq.org/topics/ai-in-service-interactions/)

## Paper topics

- [AI in Service Interactions](https://scholariq.org/topics/ai-in-service-interactions/)
- [Death Anxiety and Social Exclusion](https://scholariq.org/topics/death-anxiety-and-social-exclusion/)
- [Digital Marketing and Social Media](https://scholariq.org/topics/digital-marketing-and-social-media/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.