# Brave new world: service robots in the frontline

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/brave-new-world-service-robots-in-the-frontline/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Jochen Wirtz,Paul G. Patterson,Werner H. Kunz,Thorsten Gruber,Vinh Nhat Lu,Stefanie Paluch,Antje Martins |
| Citations | 2,160 |
| DOI | 10.1108/josm-04-2018-0119 |
| Fields | Business, Management and Accounting,Computer Science,Social Sciences |
| Open Access | true |
| OA Status | hybrid |
| OA URL | https://www.emerald.com/insight/content/doi/10.1108/JOSM-04-2018-0119/full/pdf?title=brave-new-world-service-robots-in-the-frontline |
| OpenAlex ID | https://openalex.org/W2894528744 |
| Type | article |
| Year | 2018 |

## Paper authors

- [Jochen Wirtz](https://scholariq.org/researchers/jochen-wirtz/)

## Paper primary topic

- [AI in Service Interactions](https://scholariq.org/topics/ai-in-service-interactions/)

## Paper topics

- [AI in Service Interactions](https://scholariq.org/topics/ai-in-service-interactions/)
- [Service and Product Innovation](https://scholariq.org/topics/service-and-product-innovation/)
- [Ethics and Social Impacts of AI](https://scholariq.org/topics/ethics-and-social-impacts-of-ai/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.