# Constructive Resistance in the Frontlines: How Frontline Employees’ Resistance to Customer Incivility Affects Customer Observers

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/constructive-resistance-in-the-frontlines-how-frontline-employees-resistance-to/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Omid Kamran‐Disfani,Ramin Bagherzadeh,Ashok Bhattarai,Maryam Farhang,Lisa K. Scheer |
| Citations | 33 |
| DOI | 10.1177/10946705221141923 |
| Fields | Business, Management and Accounting,Decision Sciences,Social Sciences |
| Open Access | false |
| OA Status | closed |
| OpenAlex ID | https://openalex.org/W4310967429 |
| Type | article |
| Year | 2022 |

## Paper authors

- [Omid Kamran‐Disfani](https://scholariq.org/researchers/omid-kamran-disfani/)

## Paper primary topic

- [Ethics in Business and Education](https://scholariq.org/topics/ethics-in-business-and-education/)

## Paper topics

- [Ethics in Business and Education](https://scholariq.org/topics/ethics-in-business-and-education/)
- [Workplace Violence and Bullying](https://scholariq.org/topics/workplace-violence-and-bullying/)
- [Job Satisfaction and Organizational Behavior](https://scholariq.org/topics/job-satisfaction-and-organizational-behavior/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.