# Effect of service transgressions on distant third-party customers: The role of moral identity and moral judgment

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/effect-of-service-transgressions-on-distant-third-party-customers-the-role-of/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Isha Sharma,Kokil Jain,Abhishek Behl |
| Citations | 55 |
| DOI | 10.1016/j.jbusres.2020.02.005 |
| Fields | Business, Management and Accounting,Decision Sciences |
| Open Access | false |
| OA Status | closed |
| OpenAlex ID | https://openalex.org/W3008372662 |
| Type | article |
| Year | 2020 |

## Paper authors

- [Kokil Jain](https://scholariq.org/researchers/kokil-jain/)

## Paper primary topic

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)

## Paper topics

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Ethics in Business and Education](https://scholariq.org/topics/ethics-in-business-and-education/)
- [Consumer Behavior in Brand Consumption and Identification](https://scholariq.org/topics/consumer-behavior-in-brand-consumption-and-identification/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.