# Examining the relationship between e-service recovery quality and e-service recovery satisfaction moderated by perceived justice in the banking context

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/examining-the-relationship-between-e-service-recovery-quality-and-e-service/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Sonia Mathew,Ajay Jose,G Rejikumar,Dony Peter Chacko |
| Citations | 58 |
| DOI | 10.1108/bij-07-2019-0323 |
| Fields | Business, Management and Accounting,Computer Science,Decision Sciences |
| Open Access | false |
| OA Status | closed |
| OpenAlex ID | https://openalex.org/W3037043502 |
| Type | article |
| Year | 2020 |

## Paper authors

- [G Rejikumar](https://scholariq.org/researchers/g-rejikumar/)

## Paper primary topic

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)

## Paper topics

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Technology Adoption and User Behaviour](https://scholariq.org/topics/technology-adoption-and-user-behaviour/)
- [Organizational and Employee Performance](https://scholariq.org/topics/organizational-and-employee-performance/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.