# Exploring the Top Customer Concerns Under the COVID-19 Crisis: A Social Media Analytics Study from the Retailer Industry

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/exploring-the-top-customer-concerns-under-the-covid-19-crisis-a-social-media/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Xinwei Li,Mao Xu,Wenjuan Zeng,Ying Kei Tse,Hing Kai Chan |
| Citations | 0 |
| DOI | 10.2139/ssrn.4133113 |
| Fields | Business, Management and Accounting,Computer Science,Social Sciences |
| Open Access | true |
| OA Status | green |
| OA URL | https://doi.org/10.2139/ssrn.4133113 |
| OpenAlex ID | https://openalex.org/W4285229961 |
| Type | preprint |
| Year | 2022 |

## Paper authors

- [Mao Xu](https://scholariq.org/researchers/mao-xu/)

## Paper journal

- [SSRN Electronic Journal](https://scholariq.org/journals/ssrn-electronic-journal/)

## Paper primary topic

- [Digital Marketing and Social Media](https://scholariq.org/topics/digital-marketing-and-social-media/)

## Paper topics

- [Digital Marketing and Social Media](https://scholariq.org/topics/digital-marketing-and-social-media/)
- [Sentiment Analysis and Opinion Mining](https://scholariq.org/topics/sentiment-analysis-and-opinion-mining/)
- [Consumer Behavior in Brand Consumption and Identification](https://scholariq.org/topics/consumer-behavior-in-brand-consumption-and-identification/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.