# HOW SERVICE QUALITY SHAPES CUSTOMER SATISFACTION AND LOYALTY IN B2B CONSTRUCTION SERVICES: A PLS-SEM STUDY OF PT BRANTAS ABIPRAYA

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/how-service-quality-shapes-customer-satisfaction-and-loyalty-in-b2b-construction/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Erwin Dwiyanto,Satria Wiga Trenggana,Dediek Isqak,Ahmad Syamil |
| Citations | 0 |
| DOI | 10.59822/ijeber.2026.6104 |
| Fields | Business, Management and Accounting,Decision Sciences |
| Open Access | true |
| OA Status | bronze |
| OA URL | https://doi.org/10.59822/ijeber.2026.6104 |
| OpenAlex ID | https://openalex.org/W7128032743 |
| Type | article |
| Year | 2026 |

## Paper authors

- [Ahmad Syamil](https://scholariq.org/researchers/ahmad-syamil/)

## Paper journal

- [International Journal of Education, Business and Economics Research.](https://scholariq.org/journals/international-journal-of-education-business-and-economics-research/)

## Paper primary topic

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)

## Paper topics

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Technology Adoption and User Behaviour](https://scholariq.org/topics/technology-adoption-and-user-behaviour/)
- [Quality and Supply Management](https://scholariq.org/topics/quality-and-supply-management/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.