# Improvement of the customer satisfaction through Quality Assurance Matrix and QC-Story methods: A case study from automotive industry

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/improvement-of-the-customer-satisfaction-through-quality-assurance-matrix-and-qc/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Gina Mihaela SICOE,Nadia Belu,Nicoleta Rachieru,E V Nicolae |
| Citations | 6 |
| DOI | 10.1088/1757-899x/252/1/012045 |
| Fields | Business, Management and Accounting,Engineering |
| Open Access | true |
| OA Status | diamond |
| OA URL | https://iopscience.iop.org/article/10.1088/1757-899X/252/1/012045/pdf |
| OpenAlex ID | https://openalex.org/W2766710685 |
| Type | conference-paper |
| Year | 2017 |

## Paper authors

- [Nicoleta Rachieru](https://scholariq.org/researchers/nicoleta-rachieru/)

## Paper primary topic

- [Quality and Supply Management](https://scholariq.org/topics/quality-and-supply-management/)

## Paper topics

- [Quality and Supply Management](https://scholariq.org/topics/quality-and-supply-management/)
- [Manufacturing Process and Optimization](https://scholariq.org/topics/manufacturing-process-and-optimization/)
- [Quality and Management Systems](https://scholariq.org/topics/quality-and-management-systems/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.