# On the scheduling of operations in a chat contact center

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/on-the-scheduling-of-operations-in-a-chat-contact-center/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Benjamin Legros,Oualid Jouini |
| Citations | 44 |
| DOI | 10.1016/j.ejor.2018.09.040 |
| Fields | Business, Management and Accounting,Engineering |
| Open Access | false |
| OA Status | closed |
| OpenAlex ID | https://openalex.org/W2893042644 |
| Type | article |
| Year | 2018 |

## Paper authors

- [Oualid Jouini](https://scholariq.org/researchers/oualid-jouini/)

## Paper primary topic

- [Advanced Queuing Theory Analysis](https://scholariq.org/topics/advanced-queuing-theory-analysis/)

## Paper topics

- [Advanced Queuing Theory Analysis](https://scholariq.org/topics/advanced-queuing-theory-analysis/)
- [Advanced Wireless Network Optimization](https://scholariq.org/topics/advanced-wireless-network-optimization/)
- [Scheduling and Optimization Algorithms](https://scholariq.org/topics/scheduling-and-optimization-algorithms/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.