# Overcoming the Service Paradox in Manufacturing Companies

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/overcoming-the-service-paradox-in-manufacturing-companies/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Heiko Gebauer,Elgar Fleisch,Thomas Friedli |
| Citations | 996 |
| DOI | 10.1016/j.emj.2004.12.006 |
| Fields | Business, Management and Accounting |
| Open Access | false |
| OA Status | closed |
| OpenAlex ID | https://openalex.org/W1998898362 |
| Type | article |
| Year | 2005 |

## Paper authors

- [Thomas Friedli](https://scholariq.org/researchers/thomas-friedli/)

## Paper primary topic

- [Service and Product Innovation](https://scholariq.org/topics/service-and-product-innovation/)

## Paper topics

- [Service and Product Innovation](https://scholariq.org/topics/service-and-product-innovation/)
- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Quality and Supply Management](https://scholariq.org/topics/quality-and-supply-management/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.