# Performance indicators for call centers with impatient customers

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/performance-indicators-for-call-centers-with-impatient-customers/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Oualid Jouini,Ger Koole,Alex Roubos |
| Citations | 45 |
| DOI | 10.1080/0740817x.2012.712241 |
| Fields | Business, Management and Accounting,Computer Science,Engineering |
| Open Access | false |
| OA Status | closed |
| OpenAlex ID | https://openalex.org/W1965322721 |
| Type | article |
| Year | 2012 |

## Paper authors

- [Oualid Jouini](https://scholariq.org/researchers/oualid-jouini/)

## Paper primary topic

- [Advanced Queuing Theory Analysis](https://scholariq.org/topics/advanced-queuing-theory-analysis/)

## Paper topics

- [Advanced Queuing Theory Analysis](https://scholariq.org/topics/advanced-queuing-theory-analysis/)
- [Wireless Communication Networks Research](https://scholariq.org/topics/wireless-communication-networks-research/)
- [Advanced Wireless Network Optimization](https://scholariq.org/topics/advanced-wireless-network-optimization/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.