# Queueing models for full-flexible multi-class call centers with real-time anticipated delays

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/queueing-models-for-full-flexible-multi-class-call-centers-with-real-time/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Oualid Jouini,Yves Dallery,O. Zeynep Akşin |
| Citations | 79 |
| DOI | 10.1016/j.ijpe.2008.01.011 |
| Fields | Business, Management and Accounting,Computer Science,Engineering |
| Open Access | true |
| OA Status | green |
| OA URL | https://hal.science/hal-01264963 |
| OpenAlex ID | https://openalex.org/W1965137620 |
| Type | article |
| Year | 2009 |

## Paper authors

- [Oualid Jouini](https://scholariq.org/researchers/oualid-jouini/)

## Paper primary topic

- [Advanced Queuing Theory Analysis](https://scholariq.org/topics/advanced-queuing-theory-analysis/)

## Paper topics

- [Advanced Queuing Theory Analysis](https://scholariq.org/topics/advanced-queuing-theory-analysis/)
- [Advanced Wireless Network Optimization](https://scholariq.org/topics/advanced-wireless-network-optimization/)
- [Wireless Communication Networks Research](https://scholariq.org/topics/wireless-communication-networks-research/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.