# Service innovation in the restaurant sector during COVID-19: digital technologies to reduce customers' risk perception

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/service-innovation-in-the-restaurant-sector-during-covid-19-digital-technologies/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Benedetta Esposito,Maria Rosaria Sessa,Daniela Sica,Ornella Malandrino |
| Citations | 62 |
| DOI | 10.1108/tqm-01-2022-0016 |
| Fields | Business, Management and Accounting,Social Sciences |
| Open Access | true |
| OA Status | hybrid |
| OA URL | https://www.emerald.com/insight/content/doi/10.1108/TQM-01-2022-0016/full/pdf?title=service-innovation-in-the-restaurant-sector-during-covid-19-digital-technologies-to-reduce-customers-risk-perception |
| OpenAlex ID | https://openalex.org/W4281685270 |
| Type | article |
| Year | 2022 |

## Paper authors

- [Benedetta Esposito](https://scholariq.org/researchers/benedetta-esposito/)
- [Daniela Sica](https://scholariq.org/researchers/daniela-sica/)
- [Maria Rosaria Sessa](https://scholariq.org/researchers/maria-rosaria-sessa/)
- [Ornella Malandrino](https://scholariq.org/researchers/ornella-malandrino/)

## Paper primary topic

- [Consumer Retail Behavior Studies](https://scholariq.org/topics/consumer-retail-behavior-studies/)

## Paper topics

- [Consumer Retail Behavior Studies](https://scholariq.org/topics/consumer-retail-behavior-studies/)
- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Digital Marketing and Social Media](https://scholariq.org/topics/digital-marketing-and-social-media/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.