# Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/service-robots-customers-and-service-employees-what-can-we-learn-from-the/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Vinh Nhat Lu,Jochen Wirtz,Werner H. Kunz,Stefanie Paluch,Thorsten Gruber,Antje Martins,Paul G. Patterson |
| Citations | 552 |
| DOI | 10.1108/jstp-04-2019-0088 |
| Fields | Business, Management and Accounting,Computer Science |
| Open Access | true |
| OA Status | green |
| OA URL | https://figshare.com/articles/journal_contribution/Service_robots_customers_and_service_employees_what_can_we_learn_from_the_academic_literature_and_where_are_the_gaps_/11743179 |
| OpenAlex ID | https://openalex.org/W3003753339 |
| Type | article |
| Year | 2020 |

## Paper authors

- [Jochen Wirtz](https://scholariq.org/researchers/jochen-wirtz/)

## Paper primary topic

- [AI in Service Interactions](https://scholariq.org/topics/ai-in-service-interactions/)

## Paper topics

- [AI in Service Interactions](https://scholariq.org/topics/ai-in-service-interactions/)
- [Sharing Economy and Platforms](https://scholariq.org/topics/sharing-economy-and-platforms/)
- [Service and Product Innovation](https://scholariq.org/topics/service-and-product-innovation/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.