# Staffing a call center with uncertain non-stationary arrival rate and flexibility

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/staffing-a-call-center-with-uncertain-non-stationary-arrival-rate-and/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Shuangqing Liao,Ger Koole,Christian Van Delft,Oualid Jouini |
| Citations | 45 |
| DOI | 10.1007/s00291-011-0257-0 |
| Fields | Business, Management and Accounting,Engineering,Health Professions |
| Open Access | false |
| OA Status | closed |
| OpenAlex ID | https://openalex.org/W2029138692 |
| Type | article |
| Year | 2011 |

## Paper authors

- [Oualid Jouini](https://scholariq.org/researchers/oualid-jouini/)

## Paper primary topic

- [Advanced Queuing Theory Analysis](https://scholariq.org/topics/advanced-queuing-theory-analysis/)

## Paper topics

- [Advanced Queuing Theory Analysis](https://scholariq.org/topics/advanced-queuing-theory-analysis/)
- [Reliability and Maintenance Optimization](https://scholariq.org/topics/reliability-and-maintenance-optimization/)
- [Healthcare Operations and Scheduling Optimization](https://scholariq.org/topics/healthcare-operations-and-scheduling-optimization/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.