# Striking the right balance: Customising return policy leniency for managing customer online return proclivity and satisfaction

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/striking-the-right-balance-customising-return-policy-leniency-for-managing/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Quang Huy Duong,Li Zhou,Meng Meng,Le Thuy An Dang,Tiep Duy Nguyen |
| Citations | 8 |
| DOI | 10.1016/j.jretconser.2025.104315 |
| Fields | Business, Management and Accounting |
| Open Access | true |
| OA Status | hybrid |
| OA URL | https://doi.org/10.1016/j.jretconser.2025.104315 |
| OpenAlex ID | https://openalex.org/W4410195357 |
| Type | article |
| Year | 2025 |

## Paper authors

- [Quang Huy Duong](https://scholariq.org/researchers/quang-huy-duong/)

## Paper primary topic

- [Consumer Retail Behavior Studies](https://scholariq.org/topics/consumer-retail-behavior-studies/)

## Paper topics

- [Consumer Retail Behavior Studies](https://scholariq.org/topics/consumer-retail-behavior-studies/)
- [Consumer Market Behavior and Pricing](https://scholariq.org/topics/consumer-market-behavior-and-pricing/)
- [Digital Platforms and Economics](https://scholariq.org/topics/digital-platforms-and-economics/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.