# Talk or type? The effect of digital interfaces on citizens' satisfaction with standardized public services

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/talk-or-type-the-effect-of-digital-interfaces-on-citizens-satisfaction-with/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Christine Prokop,Markus Tepe |
| Citations | 44 |
| DOI | 10.1111/padm.12739 |
| Fields | Business, Management and Accounting,Decision Sciences,Social Sciences |
| Open Access | true |
| OA Status | hybrid |
| OA URL | https://onlinelibrary.wiley.com/doi/pdfdirect/10.1111/padm.12739 |
| OpenAlex ID | https://openalex.org/W3153501996 |
| Type | article |
| Year | 2021 |

## Paper authors

- [Markus Tepe](https://scholariq.org/researchers/markus-tepe/)

## Paper journal

- [Public Administration](https://scholariq.org/journals/public-administration/)

## Paper primary topic

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)

## Paper topics

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Technology Adoption and User Behaviour](https://scholariq.org/topics/technology-adoption-and-user-behaviour/)
- [Digital Marketing and Social Media](https://scholariq.org/topics/digital-marketing-and-social-media/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.