# Transforming provider-customer relationships in digital servitization: A relational view on digitalization

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/transforming-provider-customer-relationships-in-digital-servitization-a/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Anmar Kamalaldin,Lina Linde,David Sjödin,Vinit Parida |
| Citations | 397 |
| DOI | 10.1016/j.indmarman.2020.02.004 |
| Fields | Business, Management and Accounting |
| Open Access | true |
| OA Status | hybrid |
| OA URL | https://doi.org/10.1016/j.indmarman.2020.02.004 |
| OpenAlex ID | https://openalex.org/W3007938229 |
| Type | article |
| Year | 2020 |

## Paper authors

- [David Sjödin](https://scholariq.org/researchers/david-sjodin/)
- [Vinit Parida](https://scholariq.org/researchers/vinit-parida/)

## Paper primary topic

- [Service and Product Innovation](https://scholariq.org/topics/service-and-product-innovation/)

## Paper topics

- [Service and Product Innovation](https://scholariq.org/topics/service-and-product-innovation/)
- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)

---
Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.