# Understanding and Improving Consumer Reactions to Service Bots

**Type:** Papers  
**Canonical URL:** https://scholariq.org/papers/understanding-and-improving-consumer-reactions-to-service-bots/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Noah Castelo,Johannes Boegershausen,Christian Hildebrand,Alexander P. Henkel |
| Citations | 184 |
| DOI | 10.1093/jcr/ucad023 |
| Fields | Business, Management and Accounting,Computer Science,Social Sciences |
| Open Access | true |
| OA Status | hybrid |
| OA URL | https://academic.oup.com/jcr/advance-article-pdf/doi/10.1093/jcr/ucad023/49732047/ucad023.pdf |
| OpenAlex ID | https://openalex.org/W4362590534 |
| Type | article |
| Year | 2023 |

## Paper authors

- [Noah Castelo](https://scholariq.org/researchers/noah-castelo/)

## Paper primary topic

- [AI in Service Interactions](https://scholariq.org/topics/ai-in-service-interactions/)

## Paper topics

- [AI in Service Interactions](https://scholariq.org/topics/ai-in-service-interactions/)
- [Sharing Economy and Platforms](https://scholariq.org/topics/sharing-economy-and-platforms/)
- [Experimental Behavioral Economics Studies](https://scholariq.org/topics/experimental-behavioral-economics-studies/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.