# Christian Grönroos

**Type:** Researchers  
**Canonical URL:** https://scholariq.org/researchers/christian-gronroos/

## Facts

| Field | Value |
| --- | --- |
| Citations | 46,469 |
| Field | Customer Service Quality and Loyalty |
| h-index | 66 |
| i10-index | 105 |
| Last Known Institution | Hanken School of Economics |
| OpenAlex ID | https://openalex.org/A5089373138 |
| ORCID iD | https://orcid.org/0000-0003-0720-8819 |
| Works | 158 |

## Researcher topics

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Service and Product Innovation](https://scholariq.org/topics/service-and-product-innovation/)
- [Consumer Behavior in Brand Consumption and Identification](https://scholariq.org/topics/consumer-behavior-in-brand-consumption-and-identification/)
- [Digital Marketing and Social Media](https://scholariq.org/topics/digital-marketing-and-social-media/)
- [Consumer Retail Behavior Studies](https://scholariq.org/topics/consumer-retail-behavior-studies/)

## Researcher university

- [Hanken School of Economics](https://scholariq.org/institutions/hanken-school-of-economics/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.