# Hsin‐Hung Wu

**Type:** Researchers  
**Canonical URL:** https://scholariq.org/researchers/hsin-hung-wu/

## Facts

| Field | Value |
| --- | --- |
| Citations | 4,580 |
| Field | Customer Service Quality and Loyalty |
| h-index | 32 |
| i10-index | 88 |
| Last Known Institution | State University of Malang |
| OpenAlex ID | https://openalex.org/A5025959178 |
| ORCID iD | 0000-0002-3702-276X |
| Works | 216 |

## Researcher papers

- [A DEMATEL method in identifying key success factors of hospital service quality](https://scholariq.org/papers/a-dematel-method-in-identifying-key-success-factors-of-hospital-service-quality/)
- [A Comparative Study of Using Grey Relational Analysis in Multiple Attribute Decision Making Problems](https://scholariq.org/papers/a-comparative-study-of-using-grey-relational-analysis-in-multiple-attribute/)
- [A case study of using DEMATEL method to identify critical factors in green supply chain management](https://scholariq.org/papers/a-case-study-of-using-dematel-method-to-identify-critical-factors-in-green/)
- [A review of the application of RFM model](https://scholariq.org/papers/a-review-of-the-application-of-rfm-model/)
- [Integration of environmental considerations in quality function deployment by using fuzzy logic](https://scholariq.org/papers/integration-of-environmental-considerations-in-quality-function-deployment-by/)
- [Evaluating performance criteria of Employment Service Outreach Program personnel by DEMATEL method](https://scholariq.org/papers/evaluating-performance-criteria-of-employment-service-outreach-program-personnel/)
- [Customer relationship management in the hairdressing industry: An application of data mining techniques](https://scholariq.org/papers/customer-relationship-management-in-the-hairdressing-industry-an-application-of/)
- [Using grey theory in quality function deployment to analyse dynamic customer requirements](https://scholariq.org/papers/using-grey-theory-in-quality-function-deployment-to-analyse-dynamic-customer/)
- [Measures of Consistency for DEMATEL Method](https://scholariq.org/papers/measures-of-consistency-for-dematel-method/)
- [Uterine Cavity Synechiae After Hemostatic Square Suturing Technique](https://scholariq.org/papers/uterine-cavity-synechiae-after-hemostatic-square-suturing-technique/)
- [Caregivers’ burden analytics: combining variables from patients with dementia and their caregivers](https://scholariq.org/papers/caregivers-burden-analytics-combining-variables-from-patients-with-dementia-and/)

## Researcher topics

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Patient Safety and Medication Errors](https://scholariq.org/topics/patient-safety-and-medication-errors/)
- [Multi-Criteria Decision Making](https://scholariq.org/topics/multi-criteria-decision-making/)
- [Occupational Health and Safety Research](https://scholariq.org/topics/occupational-health-and-safety-research/)
- [Medical Malpractice and Liability Issues](https://scholariq.org/topics/medical-malpractice-and-liability-issues/)

## Researcher university

- [State University of Malang](https://scholariq.org/institutions/state-university-of-malang/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.