# Jennifer Rowley

**Type:** Researchers  
**Canonical URL:** https://scholariq.org/researchers/jennifer-rowley/

## Facts

| Field | Value |
| --- | --- |
| Citations | 25,137 |
| Field | Customer Service Quality and Loyalty |
| h-index | 77 |
| i10-index | 217 |
| Last Known Institution | Boston University |
| OpenAlex ID | https://openalex.org/A5032927012 |
| ORCID iD | https://orcid.org/0000-0003-3437-6914 |
| Works | 397 |

## Researcher topics

- [Library Science and Information Literacy](https://scholariq.org/topics/library-science-and-information-literacy/)
- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Digital Marketing and Social Media](https://scholariq.org/topics/digital-marketing-and-social-media/)
- [Knowledge Management and Sharing](https://scholariq.org/topics/knowledge-management-and-sharing/)
- [Technology Adoption and User Behaviour](https://scholariq.org/topics/technology-adoption-and-user-behaviour-2/)

## Researcher university

- [Boston University](https://scholariq.org/institutions/boston-university/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.