# Marko Sarstedt

**Type:** Researchers  
**Canonical URL:** https://scholariq.org/researchers/marko-sarstedt/

## Facts

| Field | Value |
| --- | --- |
| Citations | 213,488 |
| Field | Customer Service Quality and Loyalty |
| h-index | 110 |
| i10-index | 227 |
| Last Known Institution | Babeș-Bolyai University |
| OpenAlex ID | https://openalex.org/A5053369574 |
| ORCID iD | https://orcid.org/0000-0002-5424-4268 |
| Works | 531 |

## Researcher topics

- [Corporate Governance and Management](https://scholariq.org/topics/corporate-governance-and-management/)
- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Consumer Behavior in Brand Consumption and Identification](https://scholariq.org/topics/consumer-behavior-in-brand-consumption-and-identification/)
- [Technology Adoption and User Behaviour](https://scholariq.org/topics/technology-adoption-and-user-behaviour-2/)
- [Digital Marketing and Social Media](https://scholariq.org/topics/digital-marketing-and-social-media/)

## Researcher university

- [Babeș-Bolyai University](https://scholariq.org/institutions/babes-bolyai-university/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.