# Michael D. Johnson

**Type:** Researchers  
**Canonical URL:** https://scholariq.org/researchers/michael-d-johnson/

## Facts

| Field | Value |
| --- | --- |
| Citations | 21,776 |
| Field | Customer Service Quality and Loyalty |
| h-index | 47 |
| i10-index | 83 |
| Last Known Institution | University of Washington |
| OpenAlex ID | https://openalex.org/A5021820756 |
| ORCID iD | https://orcid.org/0000-0002-5813-9270 |
| Works | 148 |

## Researcher topics

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Consumer Behavior in Brand Consumption and Identification](https://scholariq.org/topics/consumer-behavior-in-brand-consumption-and-identification/)
- [Consumer Retail Behavior Studies](https://scholariq.org/topics/consumer-retail-behavior-studies/)
- [Job Satisfaction and Organizational Behavior](https://scholariq.org/topics/job-satisfaction-and-organizational-behavior/)
- [Cultural Differences and Values](https://scholariq.org/topics/cultural-differences-and-values/)

## Researcher university

- [University of Washington](https://scholariq.org/institutions/university-of-washington/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.