# Valarie A. Zeithaml

**Type:** Researchers  
**Canonical URL:** https://scholariq.org/researchers/valarie-a-zeithaml/

## Facts

| Field | Value |
| --- | --- |
| Citations | 137,485 |
| Field | Customer Service Quality and Loyalty |
| h-index | 62 |
| i10-index | 84 |
| Last Known Institution | University of North Carolina at Chapel Hill |
| OpenAlex ID | https://openalex.org/A5002771076 |
| ORCID iD | https://orcid.org/0000-0003-4693-6069 |
| Works | 115 |

## Researcher topics

- [Customer Service Quality and Loyalty](https://scholariq.org/topics/customer-service-quality-and-loyalty/)
- [Consumer Retail Behavior Studies](https://scholariq.org/topics/consumer-retail-behavior-studies/)
- [Service and Product Innovation](https://scholariq.org/topics/service-and-product-innovation/)
- [Consumer Behavior in Brand Consumption and Identification](https://scholariq.org/topics/consumer-behavior-in-brand-consumption-and-identification/)
- [Technology Adoption and User Behaviour](https://scholariq.org/topics/technology-adoption-and-user-behaviour-2/)

## Researcher university

- [University of North Carolina at Chapel Hill](https://scholariq.org/institutions/university-of-north-carolina-at-chapel-hill/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.