# AI in Service Interactions

**Type:** Topics  
**Canonical URL:** https://scholariq.org/topics/ai-in-service-interactions-2/

## Facts

| Field | Value |
| --- | --- |
| Citations | 440,004 |
| Description | This cluster of papers explores the impact of artificial intelligence, service robots, and chatbots on the service industry, focusing on customer experience, hospitality, marketing, voice assistants, human-robot interaction, and technology adoption. |
| Domain | Physical Sciences |
| Field | Computer Science |
| OpenAlex ID | https://openalex.org/T12128 |
| Works | 67,177 |

## Topic researchers

Showing 12 of 20.

- [Herbert A. Simon](https://scholariq.org/researchers/herbert-a-simon/)
- [Daron Acemoğlu](https://scholariq.org/researchers/daron-acemoglu/)
- [Joseph J.�Y. Sung](https://scholariq.org/researchers/joseph-j-y-sung/)
- [Richard Socher](https://scholariq.org/researchers/richard-socher/)
- [Sare Safi](https://scholariq.org/researchers/sare-safi/)
- [Richard E. Mayer](https://scholariq.org/researchers/richard-e-mayer/)
- [Qiang Yang](https://scholariq.org/researchers/qiang-yang/)
- [Sebastian Thrun](https://scholariq.org/researchers/sebastian-thrun/)
- [Ion Stoica](https://scholariq.org/researchers/ion-stoica/)
- [John R. Anderson](https://scholariq.org/researchers/john-r-anderson/)
- [Yogesh K. Dwivedi](https://scholariq.org/researchers/yogesh-k-dwivedi/)
- [Lorainne Tudor Car](https://scholariq.org/researchers/lorainne-tudor-car/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.