# AI in Service Interactions

**Type:** Topics  
**Canonical URL:** https://scholariq.org/topics/ai-in-service-interactions/

## Facts

| Field | Value |
| --- | --- |
| Description | This cluster of papers explores the impact of artificial intelligence, service robots, and chatbots on the service industry, focusing on customer experience, hospitality, marketing, voice assistants, human-robot interaction, and technology adoption. |
| Domain | Physical Sciences |
| Field | Computer Science |
| OpenAlex ID | t12128 |
| Works | 138 |

## Topic papers all

Showing 15 of 138.

- [Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy](https://scholariq.org/papers/opinion-paper-so-what-if-chatgpt-wrote-it-multidisciplinary-perspectives-on/)
- [Brave new world: service robots in the frontline](https://scholariq.org/papers/brave-new-world-service-robots-in-the-frontline/)
- [Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions](https://scholariq.org/papers/humanizing-chatbots-the-effects-of-visual-identity-and-conversational-cues-on/)
- [AI in marketing, consumer research and psychology: A systematic literature review and research agenda](https://scholariq.org/papers/ai-in-marketing-consumer-research-and-psychology-a-systematic-literature-review/)
- [Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?](https://scholariq.org/papers/service-robots-customers-and-service-employees-what-can-we-learn-from-the/)
- [Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agenda](https://scholariq.org/papers/artificial-intelligence-in-marketing-topic-modeling-scientometric-analysis-and/)
- [Accuracy and Reliability of Chatbot Responses to Physician Questions](https://scholariq.org/papers/accuracy-and-reliability-of-chatbot-responses-to-physician-questions/)
- [Anthropomorphism of computers: Is it mindful or mindless?](https://scholariq.org/papers/anthropomorphism-of-computers-is-it-mindful-or-mindless/)
- [Anthropomorphism brings us closer: The mediating role of psychological distance in User–AI assistant interactions](https://scholariq.org/papers/anthropomorphism-brings-us-closer-the-mediating-role-of-psychological-distance/)
- [AI-enabled recruiting: What is it and how should a manager use it?](https://scholariq.org/papers/ai-enabled-recruiting-what-is-it-and-how-should-a-manager-use-it/)
- [Marketing AI recruitment: The next phase in job application and selection](https://scholariq.org/papers/marketing-ai-recruitment-the-next-phase-in-job-application-and-selection/)
- [Artificial Intelligence Chatbot Behavior Change Model for Designing Artificial Intelligence Chatbots to Promote Physical Activity and a Healthy Diet: Viewpoint](https://scholariq.org/papers/artificial-intelligence-chatbot-behavior-change-model-for-designing-artificial/)
- [Welcome to the Era of ChatGPT et al.](https://scholariq.org/papers/welcome-to-the-era-of-chatgpt-et-al/)
- [AI Customer Service: Task Complexity, Problem-Solving Ability, and Usage Intention](https://scholariq.org/papers/ai-customer-service-task-complexity-problem-solving-ability-and-usage-intention/)
- [Extending the technology acceptance model to explore the intention to use Second Life for enhancing healthcare education](https://scholariq.org/papers/extending-the-technology-acceptance-model-to-explore-the-intention-to-use-second/)

## Topic primary papers

Showing 15 of 56.

- [Brave new world: service robots in the frontline](https://scholariq.org/papers/brave-new-world-service-robots-in-the-frontline/)
- [Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?](https://scholariq.org/papers/service-robots-customers-and-service-employees-what-can-we-learn-from-the/)
- [Anthropomorphism of computers: Is it mindful or mindless?](https://scholariq.org/papers/anthropomorphism-of-computers-is-it-mindful-or-mindless/)
- [Anthropomorphism brings us closer: The mediating role of psychological distance in User–AI assistant interactions](https://scholariq.org/papers/anthropomorphism-brings-us-closer-the-mediating-role-of-psychological-distance/)
- [AI-enabled recruiting: What is it and how should a manager use it?](https://scholariq.org/papers/ai-enabled-recruiting-what-is-it-and-how-should-a-manager-use-it/)
- [AI Customer Service: Task Complexity, Problem-Solving Ability, and Usage Intention](https://scholariq.org/papers/ai-customer-service-task-complexity-problem-solving-ability-and-usage-intention/)
- [Understanding and Improving Consumer Reactions to Service Bots](https://scholariq.org/papers/understanding-and-improving-consumer-reactions-to-service-bots/)
- [Effects of Generative Chatbots in Higher Education](https://scholariq.org/papers/effects-of-generative-chatbots-in-higher-education/)
- [Consumer decisions with artificially intelligent voice assistants](https://scholariq.org/papers/consumer-decisions-with-artificially-intelligent-voice-assistants/)
- [Programmatic creative: AI can think but it cannot feel](https://scholariq.org/papers/programmatic-creative-ai-can-think-but-it-cannot-feel/)
- [Socially Assistive Robots: Measuring Older Adults' Perceptions](https://scholariq.org/papers/socially-assistive-robots-measuring-older-adults-perceptions/)
- [How pedagogical agents communicate with students: A two-phase systematic review](https://scholariq.org/papers/how-pedagogical-agents-communicate-with-students-a-two-phase-systematic-review/)
- [Effects of Persuasive Dialogues: Testing Bot Identities and Inquiry Strategies](https://scholariq.org/papers/effects-of-persuasive-dialogues-testing-bot-identities-and-inquiry-strategies/)
- [The Effects of Modality, Device, and Task Differences on Perceived Human Likeness of Voice-Activated Virtual Assistants](https://scholariq.org/papers/the-effects-of-modality-device-and-task-differences-on-perceived-human-likeness/)
- [How to build a competitive advantage for your brand using generative AI](https://scholariq.org/papers/how-to-build-a-competitive-advantage-for-your-brand-using-generative-ai/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.