# Customer Service Quality and Loyalty

**Type:** Topics  
**Canonical URL:** https://scholariq.org/topics/customer-service-quality-and-loyalty-2/

## Facts

| Field | Value |
| --- | --- |
| Citations | 3,072,836 |
| Description | This cluster of papers explores the effects of customer relationships, satisfaction, service quality, perceived value, and emotional responses on behavior and loyalty. It delves into topics such as relationship marketing, switching costs, trust, commitment, and service recovery in both consumer and business-to-business contexts. |
| Domain | Social Sciences |
| Field | Business, Management and Accounting |
| OpenAlex ID | https://openalex.org/T10154 |
| Works | 125,357 |

## Topic researchers

Showing 12 of 20.

- [Donald B. Rubin](https://scholariq.org/researchers/donald-b-rubin/)
- [Marko Sarstedt](https://scholariq.org/researchers/marko-sarstedt/)
- [Christian M. Ringle](https://scholariq.org/researchers/christian-m-ringle/)
- [Claes Fornell](https://scholariq.org/researchers/claes-fornell/)
- [David F. Larcker](https://scholariq.org/researchers/david-f-larcker/)
- [Andrew F. Hayes](https://scholariq.org/researchers/andrew-f-hayes/)
- [Joseph F. Hair](https://scholariq.org/researchers/joseph-f-hair/)
- [Philip M. Podsakoff](https://scholariq.org/researchers/philip-m-podsakoff/)
- [Jay B. Barney](https://scholariq.org/researchers/jay-b-barney/)
- [Fred D. Davis](https://scholariq.org/researchers/fred-d-davis/)
- [Richard P. Bagozzi](https://scholariq.org/researchers/richard-p-bagozzi/)
- [Scott MacKenzie](https://scholariq.org/researchers/scott-mackenzie/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.