# Customer Service Quality and Loyalty

**Type:** Topics  
**Canonical URL:** https://scholariq.org/topics/customer-service-quality-and-loyalty/

## Facts

| Field | Value |
| --- | --- |
| Description | This cluster of papers explores the effects of customer relationships, satisfaction, service quality, perceived value, and emotional responses on behavior and loyalty. It delves into topics such as relationship marketing, switching costs, trust, commitment, and service recovery in both consumer and business-to-business contexts. |
| Domain | Social Sciences |
| Field | Business, Management and Accounting |
| OpenAlex ID | t10154 |
| Works | 135 |

## Topic papers all

Showing 15 of 135.

- [Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model](https://scholariq.org/papers/re-examining-the-unified-theory-of-acceptance-and-use-of-technology-utaut/)
- [Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust](https://scholariq.org/papers/factors-influencing-adoption-of-mobile-banking-by-jordanian-bank-customers/)
- [The unified theory of acceptance and use of technology (UTAUT): a literature review](https://scholariq.org/papers/the-unified-theory-of-acceptance-and-use-of-technology-utaut-a-literature-review/)
- [Services Marketing: People, Technology, Strategy](https://scholariq.org/papers/services-marketing-people-technology-strategy/)
- [Overcoming the Service Paradox in Manufacturing Companies](https://scholariq.org/papers/overcoming-the-service-paradox-in-manufacturing-companies/)
- [Digital servitization business models in ecosystems: A theory of the firm](https://scholariq.org/papers/digital-servitization-business-models-in-ecosystems-a-theory-of-the-firm/)
- [To be or not to be in social media: How brand loyalty is affected by social media?](https://scholariq.org/papers/to-be-or-not-to-be-in-social-media-how-brand-loyalty-is-affected-by-social-media/)
- [Consumer responses to compensation, speed of recovery and apology after a service failure](https://scholariq.org/papers/consumer-responses-to-compensation-speed-of-recovery-and-apology-after-a-service/)
- [The relationship between digitalization and servitization: The role of servitization in capturing the financial potential of digitalization](https://scholariq.org/papers/the-relationship-between-digitalization-and-servitization-the-role-of/)
- [A DEMATEL method in identifying key success factors of hospital service quality](https://scholariq.org/papers/a-dematel-method-in-identifying-key-success-factors-of-hospital-service-quality/)
- [A social commerce investigation of the role of trust in a social networking site on purchase intentions](https://scholariq.org/papers/a-social-commerce-investigation-of-the-role-of-trust-in-a-social-networking-site/)
- [Digitalization Capabilities as Enablers of Value Co‐Creation in Servitizing Firms](https://scholariq.org/papers/digitalization-capabilities-as-enablers-of-value-co-creation-in-servitizing/)
- [Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model](https://scholariq.org/papers/consumer-use-of-mobile-banking-m-banking-in-saudi-arabia-towards-an-integrated/)
- [Adopting a platform approach in servitization: Leveraging the value of digitalization](https://scholariq.org/papers/adopting-a-platform-approach-in-servitization-leveraging-the-value-of/)
- [Development of an individual work performance questionnaire](https://scholariq.org/papers/development-of-an-individual-work-performance-questionnaire/)

## Topic primary papers

Showing 15 of 47.

- [Services Marketing: People, Technology, Strategy](https://scholariq.org/papers/services-marketing-people-technology-strategy/)
- [Consumer responses to compensation, speed of recovery and apology after a service failure](https://scholariq.org/papers/consumer-responses-to-compensation-speed-of-recovery-and-apology-after-a-service/)
- [A DEMATEL method in identifying key success factors of hospital service quality](https://scholariq.org/papers/a-dematel-method-in-identifying-key-success-factors-of-hospital-service-quality/)
- [Compliance with a Request in Two Cultures: The Differential Influence of Social Proof and Commitment/Consistency on Collectivists and Individualists](https://scholariq.org/papers/compliance-with-a-request-in-two-cultures-the-differential-influence-of-social/)
- [Customer relationship management: Finding value drivers](https://scholariq.org/papers/customer-relationship-management-finding-value-drivers/)
- [Revisiting customers' perception of service quality in fast food restaurants](https://scholariq.org/papers/revisiting-customers-perception-of-service-quality-in-fast-food-restaurants/)
- [The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts](https://scholariq.org/papers/the-consequence-of-appraisal-emotion-service-quality-perceived-value-and/)
- [Online consumer behavior: Comparing Canadian and Chinese website visitors](https://scholariq.org/papers/online-consumer-behavior-comparing-canadian-and-chinese-website-visitors/)
- [A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality](https://scholariq.org/papers/a-modified-vikor-multiple-criteria-decision-method-for-improving-domestic/)
- [Regulatory Focus Theory, Trust, and Privacy Concern](https://scholariq.org/papers/regulatory-focus-theory-trust-and-privacy-concern/)
- [How Effective Are Loyalty Reward Programs in Driving Share of Wallet?](https://scholariq.org/papers/how-effective-are-loyalty-reward-programs-in-driving-share-of-wallet/)
- [Experiential value: Multi-item scale development and validation](https://scholariq.org/papers/experiential-value-multi-item-scale-development-and-validation/)
- [Understanding service experience in non‐profit performing arts: Implications for operations and service management](https://scholariq.org/papers/understanding-service-experience-in-non-profit-performing-arts-implications-for/)
- [The impact of job satisfaction, adaptive selling behaviors and customer orientation on salesperson's performance: exploring the moderating role of selling experience](https://scholariq.org/papers/the-impact-of-job-satisfaction-adaptive-selling-behaviors-and-customer/)
- [Exploring repurchase intention in a performing arts context: who comes? and why do they come back?](https://scholariq.org/papers/exploring-repurchase-intention-in-a-performing-arts-context-who-comes-and-why-do/)

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Source: ScholarIQ — public research metadata, principally OpenAlex. See https://scholariq.org/sources/ for provenance and https://scholariq.org/methodology/ for what these figures mean.