ScholarIQanswers from OpenAlex
Journal of service management
JournalCitation impact & published research
Journal of service management is a journal indexed in ScholarIQ from OpenAlex.
What is the OpenAlex record for Journal of service management?
ScholarIQopenalex
The OpenAlex for Journal of service management is on the source record.
What are the most-cited papers on Journal of service management?
ScholarIQmost cited works
Brave new world: service robots in the frontline
Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch, Antje Martins
Managing brands and customer engagement in online brand communities
Jochen Wirtz, Anouk Den Ambtman, Josée Bloemer, Csilla Horváth, B. Ramaseshan, Joris van de Klundert, Zeynep Gürhan‐Canlı, Jay Kandampully
Prosumers in times of crisis: definition, archetypes and implications
Bodo Lang, Rebecca Dolan, Joya A. Kemper, Gavin Northey
Vulnerability on the frontline: systematic review and meta-analysis of frontline employee vulnerability
Aimee Riedel, Amanda Beatson, Asha Worsteling, Rory Mulcahy, Byron Keating