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Journal of Service Theory and Practice
JournalCitation impact & published research
Journal of Service Theory and Practice is a journal indexed in ScholarIQ from OpenAlex.
What is the OpenAlex record for Journal of Service Theory and Practice?
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The OpenAlex for Journal of Service Theory and Practice is on the source record.
What are the most-cited papers on Journal of Service Theory and Practice?
ScholarIQmost cited works
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, Paul G. Patterson
Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news
Rory Mulcahy, Aimee Riedel, Byron Keating, Amanda Beatson, Kate Letheren