ScholarIQanswers from OpenAlex
Advanced Queuing Theory Analysis
TopicLeading institutions, researchers & key papers
Advanced Queuing Theory Analysis is a topic indexed in ScholarIQ from OpenAlex.
What is known about Advanced Queuing Theory Analysis?
ScholarIQrecord summary
This cluster of papers focuses on the operations management of call centers, with an emphasis on queueing systems, workload management, staffing optimization, patient flow, and performance analysis in heavy traffic regimes. It explores various aspects of call center operations and service systems, utilizing queueing theory and dynamic scheduling to improve efficiency and customer service.
How many works does Advanced Queuing Theory Analysis have?
ScholarIQindexed works
Advanced Queuing Theory Analysis has 19 works in the ScholarIQ index. The count is the OpenAlex total, not the number of papers listed on this page.
What is the OpenAlex record for Advanced Queuing Theory Analysis?
ScholarIQopenalex
The OpenAlex for Advanced Queuing Theory Analysis is on the source record.
What are the most-cited papers on Advanced Queuing Theory Analysis?
ScholarIQmost cited works
Call Centers with Delay Information: Models and Insights
Oualid Jouini, O. Zeynep Akşin, Yves Dallery
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Oualid Jouini, Yves Dallery, O. Zeynep Akşin
Analysis of the Impact of Team-Based Organizations in Call Center Management
Oualid Jouini, Yves Dallery, Rabie Nait-Abdallah
Performance indicators for call centers with impatient customers
Oualid Jouini, Ger Koole, Alex Roubos
Staffing a call center with uncertain non-stationary arrival rate and flexibility
Shuangqing Liao, Ger Koole, Christian Van Delft, Oualid Jouini
Where is Advanced Queuing Theory Analysis research published, and who funds it?
ScholarIQvenues & funding sources
TOP JOURNALS
TOP FUNDERS
National Science Foundation—
NIH—
Wellcome Trust—
European Research Council—
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How much of the research on Advanced Queuing Theory Analysis is open access?
ScholarIQopen access share
38%OPEN ACCESS