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Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry

PaperCitations, authors & open-access status

Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry is a paper indexed in ScholarIQ from OpenAlex. ScholarIQ records 95 citations, 2022 year and hybrid oa status.

95
Citations
2022
Year
hybrid
OA Status

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