ScholarIQanswers from OpenAlex
Customer Service Quality and Loyalty
TopicLeading institutions, researchers & key papers
Customer Service Quality and Loyalty is a topic indexed in ScholarIQ from OpenAlex.
What is known about Customer Service Quality and Loyalty?
ScholarIQrecord summary
This cluster of papers explores the effects of customer relationships, satisfaction, service quality, perceived value, and emotional responses on behavior and loyalty. It delves into topics such as relationship marketing, switching costs, trust, commitment, and service recovery in both consumer and business-to-business contexts.
How many works does Customer Service Quality and Loyalty have?
ScholarIQindexed works
Customer Service Quality and Loyalty has 135 works in the ScholarIQ index. The count is the OpenAlex total, not the number of papers listed on this page.
What is the OpenAlex record for Customer Service Quality and Loyalty?
ScholarIQopenalex
The OpenAlex for Customer Service Quality and Loyalty is on the source record.
What are the most-cited papers on Customer Service Quality and Loyalty?
ScholarIQmost cited works
Services Marketing: People, Technology, Strategy
Jochen Wirtz, Christopher Lovelock
Consumer responses to compensation, speed of recovery and apology after a service failure
Jochen Wirtz, Anna S. Mattila
A DEMATEL method in identifying key success factors of hospital service quality
Jiunn-I Shieh, Hsin‐Hung Wu, Kuan-Kai Huang
Compliance with a Request in Two Cultures: The Differential Influence of Social Proof and Commitment/Consistency on Collectivists and Individualists
Robert B. Cialdini, Wilhelmina Wosinska, Daniel W. Barrett, Jonathan Butner, Małgorzata Górnik-Durose
Customer relationship management: Finding value drivers
Keith Richards, Eli Jones
Where is Customer Service Quality and Loyalty research published, and who funds it?
ScholarIQvenues & funding sources
TOP JOURNALS
TOP FUNDERS
National Science Foundation—
NIH—
Wellcome Trust—
European Research Council—
Funder breakdown is a member featureSign up free to unlock
How much of the research on Customer Service Quality and Loyalty is open access?
ScholarIQopen access share
0%OPEN ACCESS