ScholarIQanswers from OpenAlex
AI in Service Interactions
TopicLeading institutions, researchers & key papers
AI in Service Interactions is a topic indexed in ScholarIQ from OpenAlex.
What is known about AI in Service Interactions?
ScholarIQrecord summary
This cluster of papers explores the impact of artificial intelligence, service robots, and chatbots on the service industry, focusing on customer experience, hospitality, marketing, voice assistants, human-robot interaction, and technology adoption.
How many works does AI in Service Interactions have?
ScholarIQindexed works
AI in Service Interactions has 138 works in the ScholarIQ index. The count is the OpenAlex total, not the number of papers listed on this page.
What is the OpenAlex record for AI in Service Interactions?
ScholarIQopenalex
The OpenAlex for AI in Service Interactions is on the source record.
What are the most-cited papers on AI in Service Interactions?
ScholarIQmost cited works
Brave new world: service robots in the frontline
Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch, Antje Martins
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, Paul G. Patterson
Anthropomorphism of computers: Is it mindful or mindless?
Youjeong Kim, S. Shyam Sundar
Anthropomorphism brings us closer: The mediating role of psychological distance in User–AI assistant interactions
Xinge Li, Yongjun Sung
AI-enabled recruiting: What is it and how should a manager use it?
J. Stewart Black, Patrick van Esch
Where is AI in Service Interactions research published, and who funds it?
ScholarIQvenues & funding sources
TOP JOURNALS
TOP FUNDERS
National Science Foundation—
NIH—
Wellcome Trust—
European Research Council—
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How much of the research on AI in Service Interactions is open access?
ScholarIQopen access share
60%OPEN ACCESS